Independent Engineering Inspections Pty Ltd (ABN: 22 695 667 684) (“we”, “us”, “our”, or the “Company”) is committed to protecting the privacy and security of the personal information we collect in the course of operating our engineering inspection, surveillance, and Quality Assurance (QA) consultancy business.
This Privacy Policy sets out how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (independentengineeringinspections.com.au), engaging our services, or communicating with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We only collect personal information that is reasonably necessary for our business activities and services. The types of information we may collect include:
• Contact Information: Name, job title, company name, phone number, email address, physical address, and site locations.
• Business & Commercial Information: Purchase orders, project details, site inspection requests, engineering documentation, quality plans, and billing/payment details.
• Website Usage Data: Technical information collected automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, and interaction data via cookies or standard analytics services.
• Site Visit & Media Data: Digital photographs, site observations, and field records collected during site or factory inspections (which may inadvertently capture site personnel or vehicle details).

2. How We Collect Personal Information
We collect personal information directly from you when you:
• Fill out forms on our website or submit an online inquiry;
• Contact us via phone, email, or post;
• Request a proposal, quote, or fee estimate;
• Engage us to perform engineering inspection, surveillance, or audit services;
• Interact with us at trade events or via professional networks (e.g., LinkedIn).
We may also collect information from third parties (such as principal contractors, precast manufacturers, or project managers) where necessary to deliver contracted inspection services.

3. Purpose of Collection, Use, and Disclosure
We collect, hold, use, and disclose personal information solely for the following purposes:
• Providing, managing, and delivering our inspection, surveillance, and reporting services;
• Communicating with clients, contractors, and project stakeholders regarding hold points, site schedules, and technical findings;
• Processing invoicing, payments, and account administration;
• Responding to inquiries, quotes, or support requests;
• Complying with legal, regulatory, statutory, and insurance obligations;
• Improving our website functionality, services, and client communications.
We do not sell, rent, trade, or commercialize your personal information to third parties.

4. Disclosure to Third Parties
We may disclose personal information to third parties only where necessary and reasonable to fulfill our business functions, including:
• Project Stakeholders: Principal contractors, engineers, developers, or clients who are authorized parties on a specific project or hold point inspection;
• Service Providers: Trusted IT, cloud hosting, software, or communication service providers who assist in operating our business under strict confidentiality agreements;
• Professional Advisors: Our insurers, lawyers, accountants, and auditors;
• Legal & Statutory Authorities: Government bodies, courts, or regulatory authorities where required or authorized by law.

5. Site Inspection Photography and Media Records
As part of engineering inspections, surveillance, and Manufacturer Data Report (MDR) compiling, our inspectors routinely take digital photos and site records.
• Photographs are taken strictly to document structural elements, manufacturing defects, compliance, or construction progress.
• We make reasonable efforts to avoid photographing individuals’ faces or personal identifiers.
• All inspection media forms part of technical records and is protected under the same confidentiality standards as client documentation.

6. Security of Your Information
We take reasonable technical, physical, and administrative measures to protect personal and commercial information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include secure cloud storage, encrypted communications, password protection, and restricted internal access.
However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure. While we strive to protect your information, you acknowledge that you provide information to us over the internet at your own risk.

7. Limitation of Liability Regarding External Links and Third-Party Tools
Our website may contain links to external third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites. Accessing external links is strictly at your own risk, and we encourage you to read the privacy policies of any third-party site you visit.

8. Direct Marketing & Opt-Out
From time to time, we may send you industry updates, service announcements, or promotional communications related to Independent Engineering Inspections Pty Ltd. You can opt out of receiving promotional communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at enquiry@independentengineeringinspections.com.au.

9. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, or to request that any inaccurate, outdated, or incomplete information be corrected.
To request access or corrections, please contact our Privacy Officer in writing using the contact details below. We will respond within a reasonable period (typically 30 days). We reserve the right to verify your identity before fulfilling any access or correction request.

10. Complaints and Dispute Resolution Procedure
(a) Mandatory Direct Notice First: If you have any questions, concerns, or complaints regarding how we handle your personal information or believe we have breached the Australian Privacy Principles, you must first notify us directly in writing using the contact details in Section 12.
(b) Investigation Period: Upon receiving your written complaint, we will conduct an internal investigation and attempt to resolve your concern in good faith. You agree to allow us a period of at least thirty (30) calendar days from receipt of your written notice to investigate, respond to, and attempt to resolve the matter.
(c) Escalation to OAIC: Only if your complaint remains unresolved after you have notified us in writing and provided us with the full 30-day investigation period may you escalate the matter to the Office of the Australian Information Commissioner (OAIC):
• Website: www.oaic.gov.au
• Phone: 1300 363 992

11. Updates to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be published on our website with an updated revision date. Your continued use of our website or services following any changes indicates your acceptance of the updated policy.

12. Contact Details
If you have any questions or requests regarding this Privacy Policy, please contact:
Privacy Officer
Independent Engineering Inspections Pty Ltd
ABN: 22 695 667 684
Location: Western Australia (Operating Nationally)
Email: enquiry@independentengineeringinspections.com.au
Phone: 0433 791 476
Website: independentengineeringinspections.com.au